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1-800-366-5412 • www.encoder.com • sales@encoder.com
orderinG/TeCHniCal supporT

Standard lead time is 4 to 6 business days. Expedite Service is available
upon request. Accessories are generally in stock and available for quick
delivery. Contact Customer Service to confirm lead times. Single-
piece orders for many of our products can ship the next business day.
Contact Customer Service for details.

Express and expedite services are available for most product
configurations should you need a product faster than the standard lead
times allows. Contact Customer Service for details.

All telephone orders must be confirmed by mail or fax. Please be
sure the order is clearly markedconfirmation”. Please check your
purchase order against the acknowledgment that Encoder Products
Company faxes to you. To ensure accuracy, a Customer Service
Representative will check your confirmation against your order.

To change an order, ask for a Customer Service Representative. For
faster service, either have your purchase order number or Encoder
Products Companys sales order number available. Service charges
are assessed for some changes, including order cancellations. Contact
Customer Service to determine applicable charges.
Orders will be shipped out by UPS or Federal Express. All shipments
are F.O.B. factory. If you are a new OEM account or have a new OEM
application, consignment or evaluation units may be available for up to
60 days. Contact Customer Service for complete details.

Accu-Coder™ part numbers are found on the model data sheet located
at www.encoder.com. Use the appropriate Ordering Guide for your
particular model. It is important to specify the complete part number.
If you are reordering, the serial number of the unit being replaced
will help speed the ordering process. Ordering with incomplete
information may delay product delivery. In addition, Encoder Products
Company cannot assume responsibility for errors when a part number
is incomplete. If you need help creating a part number, contact
Customer Service. Encoder Products Company has distributors across
the United States and Canada. Call 800-366-5412 and ask a Customer
Service Representative for a distributor in your area.

Our Technical Support professionals are available to assist you in your
application needs—whether it’s selecting the right encoder for your
application, troubleshooting a new installation, or connecting your new
encoder to your motion control system.
Encoder Products Company understands the importance of time when
you have a machine down. Through our free Cross Reference and
Retrofit Service, and thanks to a thorough library of specifications and
dimensional information for a wide range of competitive encoders,
EPC offers expert assistance for the cross-referencing and/or retrofit
replacement of most domestic and foreign optical rotary encoders. In
addition, serviceable replacements can often be found for encoders
that use other technologies. As a final service, for those hard to find
units, EPC can often suggest an alternative approach that will get you
back up and running. We have provided an Expert Cross-Reference
Service page on our website. It provides you with part numbers
of competitors encoders, and compares them with Accu-Coder™
encoders, so that you can begin the cross-referencing process.
Each Accu-Coder™ manufactured by Encoder Products Company
is backed by our best-in-the-industry three year warranty. If you
experience a problem, call our trained professionals. We can often
troubleshoot a problem over the phone and determine if a repair
is needed. If it’s necessary to return the encoder for repair, our
technicians will perform a complete evaluation and recommend a
course of action. In an emergency situation our technicians can often
have your evaluation and repair completed, and ready for return
shipment, within a matter of hours after receiving your encoder.
If your application calls for a solution that cannot be solved using off-
the-shelf-products, EPCs Custom Design Service may be just what you
need. A simple phone call to Customer Service will put our expertise to
work for you.
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Technical Information
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